Leadership & Management Courses

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Twelve 3.5 hour modules that will build your managers skills and confidence over a time period that suits you. Topics covered are:

• Building Trust
• Operating with Integrity
• Empowering your Staff
• Delegation to Develop and Motivate
• Making Teamwork Work
• Developing your Team Members
• 360 Degree Feedback
• Being an Effective Communicator
• Ensuring Fairness and Equity
• Mediating and Resolving Conflict
• Championing Continuous Improvement
• Being an Empathetic Leader

One day courses that will fill the knowledge, skills and behaviour gaps in your managers competency portfolio. Topics covered are:

• Appraising and Developing your Staff
• Collaboration - How to Work with other Teams and Departments
• Getting the Best from your Staff
• How to Run Great Meetings
• Making Relationships at Work that Work
• Managing Change that Works
• Managing Customer Complaints
• Managing Equality, Diversity and Inclusion
• Managing Negotiations
• Reducing Conflict in the Workplace

Virtual Learning sessions are delivered through the Adobe Connect platform, that allows the real classroom into your managers homes.

Courses are highly interactive and last 3 hours per session.

• Virtual Team Leadership
• Effective People Management
• Managing a Dysfunctional Team 
• Managing Performance Virtually
• Delegating with Confidence
• Feedback that Works!
• Getting the Best from your Staff
• How to Run Great Meetings
• Making Relationships at Work that Work
• Managing Change that Works
• Reducing Conflict in the Workplace