Personal Effectiveness

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These courses are designed with your staff in mind, but may be equally useful for some managers without previous training and seeking formal development. 

Topics include:

• Becoming more Assertive
• Managing Time Productively
• Communicating with Impact
• Building my Personal Brand
• Managing my Stakeholders and Networks
• Presenting with more Confidence
• Excelling in Customer Service
• Essential Influencing Skills

Where time is of the essence, the need for short incisive learning is high. Our 90 minute bite-size workshops leave your staff and managers with key concepts and ideas to take back to their work environments. Please inquire about these being delivered virtually.

Topics include: 

• Applying Assertive Techniques
• Becoming more Assertive
• Building Effective Relationships
• Collaborating for Success
• Communicating with Email Effectively
• Dealing with Complaints
• Developing your Emotional Intelligence
• Effective Appraisals
• Effective Facilitation Skills
• Effective Time Management
• Employee Engagement
• Giving and Receiving Feedback
• Great Customer Service
• Handling Difficult People
• Improving your Personal Impact
• Interpersonal Success
• Leading Yourself through Change
• Making Meetings Effective
• Making Teamwork Work
• Managing Different Performers
• Managing Upwards
• Managing your Staff's Performance
• Remote Team Working
• Resilience in a Changing World
• Resolving Conflict
• Understanding Diversity and Equality

Virtual Learning sessions are delivered through the Adobe Connect platform, that allows the real classroom into your managers homes.Courses are highly interactive and last 3 hours per session.

Topics include:

• Making Relationships at Work that Work
• Presenting with Confidence
• Essential Communication Skills
• Influencing & Persuading
• Being Assertive
• Making that Impact!
• Dealing with Conflict
• Feedback that Works!
• Mastering the Use of my Time
• Crucial Conversations
• Resilience & Wellbeing